For security reasons, you will need to wait briefly before trying again. If attempts continue to fail, select Verify with Email and then reset your PIN.

Yes. You can change your Security PIN at any time in the Account Security section. You must first verify your existing PIN. If multiple attempts fail, you can reset your PIN after verifying your identity via email OTP.

If you forget your PIN or enter it incorrectly multiple times, you will be prompted to verify your identity via email OTP before resetting or changing your PIN.

You will be prompted to set up your Security PIN after successfully verifying your email. You can also set or change your PIN in the Account Security section. Follow the instructions to enter and confirm a 4-digit code.

The Security PIN is a 4-digit code set after email verification. It helps protect your account, payment methods, and sensitive financial information.

Yes. Your payment methods are stored securely in the backend, not in the local app cache. When you sign back in on a trusted device, your cards are restored.

When you request account deletion, all trusted devices and stored payment methods are permanently removed, ensuring no device retains access to your data.

When signing in on a new or untrusted device, you will be prompted to verify yourself using your Security PIN, if set, or an email OTP. Once verification is complete, the device becomes trusted.

Verify your identity using your Security PIN or an email OTP. Once verification is successful, the device will be added to your list of trusted devices.

A reset or replacement phone appears as a new device. Verify your identity using your Security PIN or an email OTP to trust it again and restore your saved payment methods.

Trusted devices are those on which you have successfully completed authentication using email verification or a Security PIN. Only trusted devices can access stored payment methods and account recovery features.

Select Try Again to restart the verification, or return later. The app will show a holding screen explaining the next steps. You can also choose Create New Account if the account does not belong to you.

• Check your spam or junk folders.

• Wait 60 seconds and tap Resend.

• Confirm that you can access the email address on file, or update it if needed.

• If the issue persists, try verifying using your PIN, if set, or contact support.

All trusted devices and associated records are removed, so no device retains access to your data.

No. After successful account recovery via email, the current device becomes trusted automatically. If you log in on another device, you will need to trust the new device before accessing saved payment methods.

Yes. In Account Security, select Change Email. Enter your new email address and verify it with an OTP. Until the new email is verified, some features, such as payments and PIN setup, are limited.

Until your email is verified and a PIN is set, the app will show a reminder to help keep your account protected. Once this is done, the banner disappears.

Creating new account will be blocked for two reasons.

• There is outstanding amount due.

  • Please pay the outstanding amount in the “Activities” page before creating a new account or contact support for further assistance.

• There is a recent account deletion associated with your mobile number.

  • Please contact support to assist with the deletion of your account before creating a new account

Your CDG Zig App account has been deleted because your account remained inactive for at least 1 year, meaning you did not log in to your account during that time. You have to log in to the CDG Zig App again to be considered active.  

Scheduled deletion ispart of our policy to keep the platform secure and active for all users. This soft deletion serves to mitigate issues related to recycled numbers on the CDG Zig App. Users affected by these issues find that they receive email receipts for rides they have never taken before or email OTP that they have never triggered before.  

Your CDG Zig App account will be deemed inactive if you haven’t logged in for a while. For example, if you haven’t logged in for 1 year, then your account will be considered inactive for 1 year. 

CDG Zig will send you an email 30 days prior to the scheduled date for deletion to notify you that your CDG Zig App account has been inactive for over a year and another reminder email 3 days prior to the scheduled date for deletion. 

Yes. If you log in with your original credentials during onboarding, you will be given the option to either restore your previous account or start fresh by registering for a new account.  

If you choose to restore your account, your past data will be recovered. This refers to your saved addresses (Saved Places), ride history (Activities) for bookings made within the past 6 months and promo codes that remain valid at the time of account restoration. 

If you were not able to receive your OTP via email, you may try these methods below:

- Make sure you have keyed in the correct email address

- Check your Spam or Junk folder

- Make sure your email settings aren't blocking our emails

- Resend the OTP as there may have been a temporary server issue

There may be a delay in receiving the OTP due to your email provider. Please wait a few minutes before requesting a new one.

If it still isn’t working, you can skip email verification by tapping 'Cancel' as email verification is not mandatory. You may also fill up our feedback form below for further assistance.

If you are unable to register with your phone number, it could be that you have entered an incorrect number. Try again but do not add the plus sign or country code.

If you still cannot register, it could be that your number has an existing account. Should this be the case, please log in with your existing number instead.

If you know that the number does not have an existing account, please make a report by filling up our feedback form below. You may click on 'Submit a feedback form', select the 'Others' category, and fill up details of your issue. Our Customer Service team will then follow up with you. 

First-time users who do not already have a CDG Zig account will be asked to register their particulars when they first log onto the App!

Keeping your profile up-to-date gives you access to exclusive perks, like bonus ZigPoints on your birthday and early access to our latest promotions and service updates. This way, you can get the most out of every ride with us.

To download our App from the App Store or Play Store, visit this link: https://comfortdelgro.onelink.me/1fTR/cdgzig. Alternatively, you may head to the App Store or Play Store and search for "CDG Zig".

Your App will remain at the last version from your previous update. We hope you can update to the latest CDG Zig App as soon as possible to enjoy our mobility and lifestyle services.

Go to your mobile phone settings, locate our App and turn on the location access.

To register for a new account, select your country code and key in your phone number. A code will be sent to your phone number via SMS if you’re residing in Singapore, China, South Korea, Taiwan, Thailand, Vietnam, Japan, Myanmar, United Arab Emirates, or Qatar. For countries outside of this list, you will receive the OTP via WhatsApp. Copy the code and paste it into your App. Once you have pasted the code, you can proceed to fill up your basic information (name, email, birthday), allow the necessary App permissions, and start using the App.

You may download the CDG Zig App here: https://comfortdelgro.onelink.me/1fTR/cdgzig