Cancellation Fees FAQ
Find out more about our cancellation fees
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Why is CDG Zig implementing a cancellation fee? CDG Zig is introducing a cancellation policy to enhance reliability and fairness for all users, including both passengers and drivers. Cancellation fees help ensure drivers are fairly compensated for their time and effort, particularly when cancellations occur after they've already begun their journey to pick up passengers. Our policy is designed to be transparent, equitable, and to improve the overall experience by encouraging responsible booking and cancellation practices.
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When will I be charged a cancellation fee? You may be charged a cancellation fee under the following circumstances:
- If you cancel a booking after your driver has arrived at the pick-up location.
- If you cancel before the driver arrives but have already used up your monthly cancellation quota.
- If the driver cancels after waiting for more than 5 minutes at the pick-up point.
- If you cancel because your luggage exceeds the stated capacity of the selected vehicle.
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Will I be charged for every single cancellation I made? Before your driver arrives:
- You can cancel up to 4 times a month after a driver has been assigned to you without incurring any fees.
After your driver arrives:
- Yes, you will be charged every time you cancel after your driver arrives.
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How would I be charged a cancellation fee? If you’re using a cashless payment method, the fee will be deducted automatically when you cancel.
If you’re paying by cash, the fee will be added to your next ride’s fare. Your next driver will be notified to collect the amount.
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When will I be charged a waiting fee? A $3 waiting fee applies if your driver has waited more than 4 minutes at the pick-up location. An additional $3 will be charged for every subsequent 5-minute block.
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How will the waiting fees be charged? Any waiting fee incurred will be automatically added to your final fare at the end of the trip.