General

Why is CDG Zig implementing a cancellation fee?

When will I be charged a cancellation fee?

Will I be charged for every single cancellation I made?

How would I be charged a cancellation fee?

When will I be charged a waiting fee?

How will the waiting fees be charged?

What if I decided to cancel after incurring a waiting fee?

Will I be charged with a waiting fee on top of cancellation / no-show fee?

Will my driver get any consequences for cancelling?

My driver cancelled the ride immediately after arriving and did not wait for me. Will I still be charged?

I cannot see my driver when the app says the driver has arrived.

What if I cancel because my driver is not moving, or taking too long to arrive? Will I be charged or have my quota deducted?

I’ve been wrongly charged for a cancellation/waiting fee.

Why is there a waiver period before cancellation and waiting fees take effect?

Which booking channels are subject to cancellation, waiting-time and no-show fees?

Are cancellation or waiting-time fees charged for phone (call) bookings?

Do these fees apply to advance (scheduled) bookings?