In the event your selected in-app payment method fails upon completion of the ride, you may wish to change to a different payment method available within the App (credit card, debit card, NETS, DBS PayLah!, Cabcharge).

Alternatively, you may also change the selection to “Pay Onboard” and settle the payment in cash or with a physical card (for taxi rides). To prevent transaction issues, please make sure to update your payment information regularly. If problems continue, please use the Feedback form in "Account". On the form's “Feedback” dropdown, choose the "Payment" category to allow us to investigate further.