If you had left an item onboard our taxi or private-hire car, please fill up our form below to quickly log a report with us. You may click on 'Submit a feedback form', select the 'Lost & Found' category, and provide the following details: Trip date and time, trip number, pick-up and drop-off location, and description of the item(s) lost. An officer will follow up with you soonest. 

Alternatively, you may make a report via our chatbot by going here. Initiate the chat by clicking on our virtual chatbot assistant 'Cyndi', which is located at the bottom right. In the chat, select the 'Reporting a Lost Item' option to receive further assistance. 

You may also choose to contact our 24/7 hotline at 65524525 to report the incident, and our officer will be able to assist you further.  

You may head to “Account” at the bottom of your home screen and tap on “Manage Payment” to edit, remove or add payment methods.

After keying in your pick-up and drop-off points, you may tap the "Advance Booking" button at the bottom of the screen and schedule the date and time. Please note that an advance booking must be made at least 30 minutes in advance, but not exceeding 24 hours in advance. An advance booking fee of $8 applies.

Use the 'Share Trip' feature that's available after your booking has been confirmed.

No. According to the Singapore Police Force, taxis are exempted from the child-seat requirement.

You can check the driver's details on the home screen of our App within “Car Rides”. Alternatively, you can navigate to "Activities" at the bottom of the home screen, select the Car Rides tab, and choose "In Progress" after booking is made.

For ComfortRIDE bookings, drivers are entitled to choose the quickest or most direct route as suggested by GPS navigation.

For Metered Fare bookings, passengers have the option to select the route upon boarding the taxi. In the absence of specific instructions from the customer, the driver is obligated to follow the most direct route to fulfill the journey, in accordance with the Road Traffic Act.

Yes. However, animals must be caged or muzzled to be allowed into the cab with the exception of guide dogs for the visually-disabled.

Please also inform your driver that you have a pet with you through the notes section. 

You may try the following methods below:

- Confirm that your App has the location permission enabled; and

- Manually input your postal code into the App's pick-up/drop-off search bar (alternatively, you may input your building name, block number or street name)

If the incorrect location problem persists, please close and start the App and/or your device again. If that does not work, please fill up our feedback form below and select the 'Service & Booking' category to allow us to investigate further.

Messaging is only available if the driver accepted the booking through the CDG Zig Driver App. If not, the “Chat” button will not appear. The message feature is only available on the latest version of the App, please update your app to ensure you are on the latest version.

Our taxi seating capacity is currently as follows according to the latest LTA rules:

• Up to 4 adults per 4-seater taxi
• Up to 5 adults per Maxicab

Seating Capacity: 4

Seating Capacity: 6

Seating Capacity: 7

You can get your ride receipt for bookings or Pay for Street Hail trips via the app by going to Activities > Car Rides > History. You can also choose 'Send Receipt to email' at the bottom of the in-app receipt screen, or turn on the e-Receipt feature in your profile settings. You can also request for a paper receipt at the end of a taxi ride. Please note that once you leave the taxi, the re-printing of the receipt will not be possible.

If you are unable to receive or view your receipt, you can log a report by filling up our feedback form below. You may click on 'Submit a feedback form' and choose the 'Receipt Request' category. Our Customer Service team will then follow up with you. 

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The authorisation amount for unsuccessful or cancelled trips will not be charged and the bank will release it out when its holding period has elapsed. Please note, however, that reversal by foreign banks may take approximately one to two working weeks.

If the authorisation amount from a cancelled or unsuccessful trip isn't released, kindly contact your card issuing bank for assistance to resolve any fee hold-related issues promptly. Each issuer bank has different reversal policies, kindly check with the card issuer should there be any discrepancies.

Yes. For validation purposes, there is an authorisation hold for in-app credit and debit card transactions. Once the transaction goes through, the authorisation hold will be charged or returned according to the final fare. 

For in-app credit and debit payments, how much is on hold, and for how long? 

When you use in-app credit or debit payment, there will be an authorisation hold for 15 minutes. 

For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare. For By Meter trips, the hold amount is equivalent to the higher range of the fare. 

For Pay for Street Hail trips and By Meter trips where the passenger selects the option to “Add Destination Later”, the hold amount will be $20 by default.   

What if the final fare is higher than the authorisation hold?  

For in-app credit and debit card payments, the outstanding fare on top of the authorisation hold will be charged as a separate transaction from the authorisation hold amount. The two separate transactions will be charged on the same day and should add up to give you the final fare. 

As of 18 October 2023, our in-app DBS PayLah! payments will also have an authorisation hold to validate and check if there is sufficient balance in the user’s account. There will be an authorisation hold for 15 minutes. In rare cases, if the pre-authorization hold to extend beyond 15 mins, it will be resolved within 48 hours.

For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare plus a buffer of $10, in case of any additional surcharges at the end of the trip. For Metered trips,  the hold amount is the higher range of the fare plus a buffer of $10.  For Advance Job the authorization amount is Upper limit of the meter range plus a buffer of $10. For both Street Hail trips and where the passenger selects the option to “Add Destination Later”, the hold amount will be $25.

If the final fare is higher than the authorisation hold: The additional amount will charge from your wallet. The authorisation hold will be released if there are not enough funds in your PayLah! account and it's in "Auto-debit off" mode. Our team will contact you so you can make the payment.

If the final fare is less than the authorisation hold: Any unused amount from the authorisation hold will be returned to your account once the transaction goes through. 

For all CDG Zig ComfortRIDE trips taken via the Kris+ app, there will be an authorisation hold amount that is equivalent to the trip fare plus $8. The authorisation hold timing is dependent on Kris+. For more information, please contact Kris+ at KF_contact@singaporeair.com.sg. 

You may check with family, friends or co-workers who may have access to your CDG Zig account to see if they had taken the ride.

If no one you know had taken the ride, please fill up our form below by clicking on 'Submit a feedback form' to log a report with us.

Cabcharge is a unique cashless payment system for ComfortDelGro taxis, available for both personal and corporate use. With Cabcharge, you can track your taxi expenses online and download softcopy invoices and trip reports. Cabcharge makes it easy to pay for your taxi rides without cash, and provides convenient online tools for managing your expenses.

In the event your selected in-app payment method fails upon completion of the ride, you may wish to change to a different payment method available within the App (credit card, debit card, NETS, DBS PayLah!, Cabcharge).

Alternatively, you may also change the selection to “Pay Onboard” and settle the payment in cash or with a physical card (for taxi rides). To prevent transaction issues, please make sure to update your payment information regularly. If problems continue, please use the Feedback form in "Account". On the form's “Feedback” dropdown, choose the "Payment" category to allow us to investigate further.

Our deepest apologies that the driver had not done so. Our drivers have been told that the final metered fare should be the one reflected on the Mobile Data Terminal (MDT) and not the meter. The metered fare displayed on the MDT would have taken into account the promo code discount. Please make a report via our feedback form below; you may click on 'Submit a feedback form', select the 'Promo Code' category, and provide us with your booking trip details so that we can conduct an investigation into the matter. Alternatively, you may contact our Customer Service Centre at 6552 4525. 

We are unable to reprint taxi receipts. This can only be done at the point of transaction in the taxi. We issue trip endorsement letters instead which verify trips made on board our taxis. To obtain an endorsement letter,  please fill up our feedback form, select the  "eReceipt & feedback" > "Receipt" button and fill in the required info of the following trip details

Note: We only issue endorsement letters if the printer or the MDT is faulty and a printed receipt cannot be issued. Please remember to ask for the printed receipt before alighting. You will only be able to obtain an endorsement letter for a trip made within the last two months. However, in the CDG Zig App, you will be able to retrieve trip details (ride bookings and street-hail trips) for the last 6 months. Simply go to 'Activities', select 'Car Rides' and toggle to 'History'. 

Alternatively, you may manage your receipts for App ride bookings or Pay for Street Hail trips via the CDG Zig App. 

It could be because you had cancelled the booking and the reversal of fares is not reflected in the GrabPay Card’s transaction records. Should you encounter such a situation, please contact GrabPay immediately to find out when these charges will be reversed as it depends solely on GrabPay as the card issuer.

Please contact your card issuing bank for clarifications if that happens.

You may report the problem via our feedback form below. Click on 'Submit a feedback form', select the 'Service & Booking' category, and fill in the relevant details. Our Customer Service team will then follow up with you within 5 working days.