The authorisation amount for unsuccessful or cancelled trips will not be charged and the bank will release it out when its holding period has elapsed. Please note, however, that reversal by foreign banks may take approximately one to two working weeks.

If the authorisation amount from a cancelled or unsuccessful trip isn't released, kindly contact your card issuing bank for assistance to resolve any fee hold-related issues promptly. Each issuer bank has different reversal policies, kindly check with the card issuer should there be any discrepancies.