As of 18 October 2023, our in-app DBS PayLah! payments will also have an authorisation hold to validate and check if there is sufficient balance in the user’s account. There will be an authorisation hold for 15 minutes. In rare cases, if the pre-authorization hold to extend beyond 15 mins, it will be resolved within 48 hours.

For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare plus a buffer of $10, in case of any additional surcharges at the end of the trip. For Metered trips,  the hold amount is the higher range of the fare plus a buffer of $10.  For Advance Job the authorization amount is Upper limit of the meter range plus a buffer of $10. For both Street Hail trips and where the passenger selects the option to “Add Destination Later”, the hold amount will be $25.

If the final fare is higher than the authorisation hold: The additional amount will charge from your wallet. The authorisation hold will be released if there are not enough funds in your PayLah! account and it's in "Auto-debit off" mode. Our team will contact you so you can make the payment.

If the final fare is less than the authorisation hold: Any unused amount from the authorisation hold will be returned to your account once the transaction goes through.