Drivers are only allowed to cancel the ride and impose the cancellation fee only if he/she:

• Is at the pick-up location according to GPS data
• Has waited more than 5 mins

You will not be charged the cancellation fee if any of the above are not fulfilled. Please do reach out to us via our in-app Help Centre if you feel you have been charged unfairly or wrongly, and we’ll be happy to assist you.