Ride Experience

Can I Choose My Preferred Route During My Ride?

Can I Bring My Pet Onboard The Taxi?

What if my pick-up and drop-off locations shown in the App are not correct?

Why is messaging available for only some rides?

What is the seating capacity of a regular taxi and a MaxiCab?

How can I obtain a receipt for my ride?

Where Should I Wait For My Ride If My Pick-Up Point Is Below Or Beyond The Ground Floor?

What happens if the Prime taxi that I was on was involved in an accident while fulfilling a call booking or a street-hail job?

Who should I go to if I wish to make a complaint about my trip on a Prime taxi booked via 6778 0808?

Is ComfortDelGro buying or merging with Prime Taxi?

How Many Pieces of Luggage Can I Put Inside The Boot Of A Taxi?

Who should I go to if the Prime taxi that I had called to book through the hotline 6778 0808 did not show up?

When will messaging become available?

Is my phone number shared with the driver when I use the in-app messaging?

How do I know if my message is sent and read by the driver?

Can I message the driver after the ride?

Am I still entitled to earn ZigPoints when a Prime taxi fulfils the ComfortRIDE booking?

Can I request for ComfortDelGro taxis only when I book ComfortRIDE on the CDG Zig App?

What if I need help after the ride?

Can I claim for injury if I get into an accident onboard your taxi or private-hire car?

Are Infants Considered Passengers And Subject To The Taxi Seating Capacity Policy As Well?